Thursday, March 22

Internet Explorer 7 - Problems with Outlook Web Access!!!

Hi Guys,

Few of our customers facing this issue:

Unable to compose/reply a message when accessing Outlook Web Access; however, this is not an issue using other browsers (including IE6). You will also see a red square with an “X” in it when try to compose a new message.

The reason for this issue is due to security - where IE7 do not accept ActiveX and MIME. How to solve it?

The Solution:
1. In OWA, click on the "options" in the left Task Pane.

2. Under “E-mail Security” and Click Install or Upgrade the S/MIME Control. This will download a new add-on.

3. Click “RUN” when asked about the Microsoft Outlook Web Access S/MIME install and security warning.

4. Close and RESTART IE7

Solving lots of people problem? yes, it is.

211 comments:

1 – 200 of 211   Newer›   Newest»
Anonymous said...

Thanks for the post. It really solve my problem.

Anonymous said...

Unfortunately this resolution did not work for me.

Poo Ching Loong said...

Let me know the exact problem you have? Is it only for OWA or happen to all the apps accessed via IE7?

Anonymous said...

I'm using IE7 in my laptop. I access OWA directly from my ISP site via corporate web server. Exchange server is with my ISP so I can't use server-side solution. What's strange is there is no problem, i.e. no text box area only red 'x'., with my PC at home, which also uses IE7. Problem only occurs with my laptop. Both have recently updated using Windows Update. Problem occurs whether I'm connected to corporate LAN or when I'm hope directly connected to my ISP. I did the s/MIME update in OWA. I notice thought that when I select Basic instead of Premium, the problem is not present but of course the windows are not exactly the same. Firefox only shows the basic window and not the premium. I've also gone the route of reregistering the two dll and ocx files mentioned in a lot of posts.

Poo Ching Loong said...

Thanks for your fast response. Can you try to add your company OWA web into trusted website? What I can see its because of your IE do not allow ActiveX.

Anonymous said...

After applying your suggestion I am able to compose and reply. However when I then try to send the message, the IE7 crashes and restarts itself. Help

Anonymous said...

I am having the same crashing problem as the person above. Everytime I compose or reply my IE crashes. Please help!

Poo Ching Loong said...

Guys,

Try this out. Being testing in our lab, it works fine, however, read this article. Do let us know if solve your problem?

http://www.microsoft.com/downloads/details.aspx?familyid=41275DEC-4C01-4C41-AA64-C9DBE5EA3F7E&displaylang=en

Anonymous said...

I'm the guy with the laptop used in the office. I placed my ISP web address in the trusted sites as suggested, but this had no effect. There is still no text box for New, Forward, or Reply actions, only the red "x". By the way, I checked again and this behavior is the same whether I am using our corporate web proxy server in the office or I am directly connected to the ISP via DSL at home. At home however, the problem does not exist with my desktop PC. Again the problem in my laptop only occurs when I select Premium and not when I choose Basic when I log in. Might it be because of some program that's installed in my laptop but not in my PC? One of these is Sophos Anti-Virus, which is only installed in my laptop. That program came with my laptop but I seem to recall having been able to send a new message or reply using my laptop so may not be the one. I suspect it's IE7 and one of its components but don't know what.

Anonymous said...

I also looked into the last suggestion with the Microsoft download link for updating Exchange 2003. But this is not under my control since I am only a subscriber to my ISP. Besides, the problem doesn't happen with my desktop PC, which also uses IE7, so I assume my ISP's Exchange Server is already updated. Also I use the same ISP as the one used by my company.

Poo Ching Loong said...

can you print screen and email me? I would like to look into the matter... you can reach me: calvin.poo@gmail.com

Anonymous said...

Hi Everyone

Anonymous said...

I too am using a laptop and have all the same problems. I found you can try using a different browser such as Mozilla to use OWA the only problem is the interface is different than that of IE7.
http://www.mozilla.com/

Nicole said...

We recently moved from hosted mail to an in-house exchange 2003 server at our library. I work from home and use OWA to access my mail on a Vista Home Premium system & IE7. I can compose a message but when I send IE7 freezes and restarts. This appears to be happening only on my laptop because others accessing mail from home with XP & IE7 do not have this problem. I use the desktop client the one day a week I am at the office and all is well when I am on the LAN. How do I stop IE7 from crashing so I can send mail from my home office?

Anonymous said...

Hi, I'm having a similar situation. It seems to have occurred after I installed Office 2007. OWA will not allow me to reply or create new messages - just a red x in the body. When I downloaded and installed the S/MIME control file and restarted I.E. (and the computer too). I was able to see that the red x was gone and able to write in an email message, However upon sending the email, IE crashed. I can send you the bug script file if you want (I think)- just let me know where to send. Thank you!

Anonymous said...

additional info for the post above. I'm running Windows XP, Office 2007 and IE 7. (NOT VISTA)

mthnur said...

We are also having issues with composing new mail in OWA/Exchange and IE7. What I have discovered is that XP machines without the most recent IE security updates WILL compose a message - no red x box. XP machines WITH the most recent security updates (released in the past week or two) WILL NOT allow us to compose new message. It seems from reading bulletins that a patch to the Exchange server is required for the fix. Unfortunately, nobody with the access to apply the patch is listening yet...
It really seems to be something related to OWA/IE7/and the most recent Microsoft Security updates.

mthnur said...

http://support.microsoft.com/kb/911829 seems to be the server fix.

Poo Ching Loong said...

Guys,

See this article:

http://support.microsoft.com/?kbid=924334

Install the fix in Exchange 2003 and reinstall the MIME control.

Anonymous said...

What if you don't control the Exchange server, as in, it's with your ISP? And what if this problem only occurs in your laptop and not with other computers that connect to the same account and ISP?

Anonymous said...

I would like to add my name to the list of persons having problems sending messages using OWA and IE7 on my laptop only. Using IE7 on desktop is not a problem. This tells me the solution is not on the 2003 server or exchange side, but rather on my side (my laptop).

thanks,

Anonymous said...

I am using a desktop computer! My laptop is fine.

Anonymous said...

I ran your suggested update on our Exchange Server. Then ran the update thru the OWA interface to pull down the new control.

OWA then worked fine for IE7.

Thanks for the guidance!

alexsaves said...

This worked great for me: IE7 and Vista.

boudica of suburbia said...

Life saver!

Anonymous said...

Great... it is working... :)

Thanks a tonn

Fred said...

Thanks a lot, it's solves my IE6 X OWA problem.

Anonymous said...

I am having this problem on my laptop, but it is not an option for me to install the fix because I access OWA through a corporate web server. The IT person that is in charge of our server is under the impression that installing the fix would : 1) Require shutting down the entire server, 2) Could potentially affect everyone that is using XP, which is about 98% of staff right now. Does anyone know if either of these things are true? In the meantime, thanks to the person that suggested to use a different web browser. This did not occur to me as a solution, but I have no problem creating, replying to, and forwarding messages using Mozilla Firefox.

Anonymous said...

I just installed http://support.microsoft.com/default.aspx/kb/911829 on my Exchange 2003 server right in the middle of the day.

Depending on how fast your server is, it takes down IIS and the Exchange store for about 2 minutes tops.

It fixes the IE7 Vista issue, and XP with IE7 still works too.

Anonymous said...

That update for Exchange Server 2003 (KB 924334) does indeed work. I had to install it for a Vista 64-bit user who was having issues accessing OWA with IE7. Hopefully it didn't break anything else. :)

I do not know what #924334 does?

Anonymous said...

I did what you suggested regarding upgrading the S/MIME control. I can now type a reply to an email (no longer blocked) but when I hit send it freezes. Any other suggestions? I have Vista Home Basic and IE & and use Outlook 2003 Exchange through worksite.

Anonymous said...

Hi, I'm a non-expert in computer stuff so please, bear with me. I'm a laptop vista user. I downloded 924334 and re-installed MIME in OWA. The red x is gone but when I hit SEND IE closes down on me and it re-starts automatically. I also noticed that my keyboard slowed down dramatically when typing in my yahoo email. What could have gone wrong?

Anonymous said...

I really hope you can help. I went into my options and did the MIME install and it DID let me compose messages, and then like the others, it crashed when I tried to hit send. SO, I went and downloaded the http://support.microsoft.com/?kbid=924334 fix. It gets to the end, then when I hit "run" and it tries to extract the files, it pops up saying "not enough storage for this command", then "installation failed". I have a brand new computer, how in the world do I not have enough storage already? YIKES and help!

Poo Ching Loong said...

Guys,

Again, the patch will solve the problem. you will need to install in all your Front End and Backend Exchange server.

In client side, reinstall the MIME.

Cheers
Poo

Sarah said...

hi - your posts have been very helpful, I too am experiencing the problem with replying to a msg with Outlook. I did the update within OWA with the s/MIME which worked for replying but then the crashing problem occurs. I followed the advice to try and download the patch from microsoft - however it says that I needed elevation? please help! Thank you!

Anonymous said...

I updated OWA with the s/MIME which allows me to write the text. However, the moment I try to send the email, IE crashes. I tried to install the patch(KB 924334) but it gives me an error - Not enough storage to process this command. I have over 2gigs of free space. Please help me. TIA

Anonymous said...

Wow! Its been driving me crazy having to use he basic OWA client since I upgraded to Vista, now thanks to your help I can go back to the premium client. Thanks for your help.

Anonymous said...

You rock! You completely fixed my problem and made my life generally easier. You are my hero.

Rob said...

Your RAWK! Worked for me!

Anonymous said...

I am having the same problem as described above. When I try to install the fix it says I don't have enough storage. I see you suggest installing in front and end back end servers....but I have no idea what that means. How do I do that?

Poo Ching Loong said...

Are you using a administrative account to install the patch?

You can refer to the error message

http://msdn2.microsoft.com/en-us/library/aa372835.aspx

Antonio said...

OWA, IE7, Windows Vista Ultimate

Thkx!! It's solve my problem!
AF

Anonymous said...

Hi, I also have a problem accessing OWA using Vista. But I'm using Exchange 2000. Does any of the patch mentioned here can apply to my Exchange 2000

Anonymous said...

I am also running Exchange 2000. My client has a laptop with Vista and IE7 installed. The red x is still there and the client cannot reply to emails. Help...

Poo Ching Loong said...

1) Try to add your website to trusted site. Try again

2) Try to reinstall your MIME. Try again

3) Ensure ActiveX is allowed.

Paul said...

Like a number of others here, the fix does allow me to reply but as soon as I hit 'send', IE7 crashes.
This only happens to me with IE7 and Vista. IE7 and XP work fine.
There's got to be a fix for this as well.

Anonymous said...

http://support.microsoft.com/kb/911829 is where the fix is located by Microsoft. Updating from the PC side will only crash your Internet Explorer after composing your message.

The patch for Exchange 2003 SP2 is here http://www.microsoft.com/downloads/details.aspx?FamilyId=5BC06E8A-08EB-4976-BC68-A03EBE3A2552&displaylang=en&displaylang=en

The patch for Exchange 2000 is on the same page but you have to call 1-800-MICROSOFT to have them email the hotfix to you for free. Just reference knowledgebase article 911829. The fix is not tested and really shouldnt be used on a production server until you test it out first.

THESE FIXES ARE FOR THE MAIL SERVERS ONLY. You really cant fix this problem correctly until your IT Support people fix the mail servers. Show them this response. It worked for our IT company just fine for both Exchange 2003 and Exchange 2000. We support 100's of email domains and everyone is ok with the new fix.

GOOD LUCK EVERYONE!!!
GOTTA LOVE MICROSOFT!!!!

Anonymous said...

thank you so much....this was the only site i found to fix my problem....you rock!!!

Anonymous said...

Was getting the same red X box error, after I successfully logged into OWA. Could read email, but not type in a new message, reply or forward. After trying the initial suggestion to Install or Upgrade the S/MIME Control, after I restarted IE than I'm getting this message Http/1.1 Service Unavailable . And not only does it block me from our company's web address for OWA but now it blocks in the general public corporate site. I'm using a new Dell laptop with Vista Home premuim and IE 7.0.6000.16473
If you have any ideas I'd greatly appreciate it!

Anonymous said...

I implemented one SBS server and faced problem with Vista clients.

Found one best solution for this
http://support.microsoft.com/default.aspx/kb/911829/

Installed the hotfix on the server and now everyone can use OWA.

Regards

Sonu

Poo Ching Loong said...

Hi Sonu,

Thanks for the update!

mulangot said...

Hi, I came acroos this site out of my desperation on how to fix the problem on both my PCs with OWA. My desktop uses IE 6 on XP SP2, and my laptop uses IE 7 on Vista Home Premium.

I can't read the emails and all the buttons on the left pane are big and won't work. I tried the s/MIME thing but when I click on options on the left pane, nothing happens. I also tried tinkering with the security options and all (for ActiveX and trusted site settings).

Anonymous said...

I'm setting up a new exchange server and the KB924334 update worked for me.

Anonymous said...

hi, i have a problem with the OWA i can not maximime the screen.

please what can i do ?

Anonymous said...

So which update address this issue?

http://support.microsoft.com/kb/911829

or

http://support.microsoft.com/kb/924334/en-us

Thanks.

Anonymous said...

This worked for me. Thanks!

Anonymous said...

I am in the unfortunate postion of using IE7 on Vista and my work IT will not consider doing anything to the server. Is there any fix planned, or known about, to fix the IE7 crash on Vista desktops when trying to send on OWA (after loading the security patch so that the message can be written of course)?

Anonymous said...

didn't work for me...
Neither ie6 nor ie7 don't work with OWA. There is always "loading" message, and that's it... I've just installed sp2 for exchange, 2 patches recommended by users, and still nothing! Is it possible, that my shitty AVG Antyvirus could have something in common with my problems?

kind regards

Michael

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Anonymous said...

I am Running MS Exchange 2003 on a Server 2003. I had the OWA "red x Issue" and solved it by applying the hotfix 911829 from Microsoft. It was a known issue. The fix worked BUT rose another problem: On Vista, IE7 and XP prof. IE 6, the design looks crooked, as if the style sheet cannot be loaded anymore. In Firefox I can use OWA (no more red X) but it still lokks as if the style sheet is not loaded. Please advise if anyone would know an approach for that. Thanks in advance !

billmoowar said...

There is a really simple way to fix all this. Simply go to tools > manage add-ons > enable or disable add-on > and under "add-ons that have been used by internet explorer" in the drop down box simply disable "MIME Control Version Class" hit ok then restart internet explorer and this will sort the issue out with out having to update the exchange server. good luck!

Anonymous said...

When I log into OWA 2003 using ie 7 I keep getting the message "This server is requesting that your user name and password be sent in an insecure manner". I am using a microsoft exchange server and it lets me log in but the message is annoying. This does not happen on pcs that are running ie 6.

Anonymous said...

i am having the problem of owa 2007 and exchange 2007 sp1 dosent work in IE7 but works in firefox

you can do everything in firefox but when you load it in IE7 it displays the inbox but you cant do anything

Debbie said...

I had the Red X problem a while ago. Ran the MIME update in "Option" and was able to reply for a while.
Now, can hit Reply, type in reply and when I hit Send, I'm now getting the "Internet Explorer" has had a problem message and IE restarts.
Tried the MIME update again. No help.
It works in Basic mode, but the default is always Premium mode.
Any idea why it broke again??

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Anonymous said...

Thanks this solved my problem; I do have one more; everythime I send a new email via OWA my internet browser closes and I have to relog in does anyone know how to fix this? Thanks to anyone who can help.

Web Hosting said...

this should help you.

http://support.microsoft.com/kb/911829

HK user said...

Dear Poo Ching Loong,

I use Vista on my private laptop but also struggle with problem that company webmail does not let me reply. I changed security under options .. but when replying internet restarts. Tried to do the following then:

Update for Exchange Server 2003 SP2 (KB 924334)

But somehow my laptop (which has sufficient memory) says:

"not sufficient capacity to complete" ..

Can you please help me out .. Thanks a lot.

Web Hosting said...

this update
http://support.microsoft.com/kb/911829
needs to be installed on the Exchange Server itself.

This should fix your issue

Anonymous said...

I tried the "fix" from Microsoft, but when I tried to install it states that the "operation needs elevation"....no clue what this is about.

Octo said...

i followed the steps u provided but IE crashes and restarts whenever i click send. Please urgently advise for quick fix. thanks!

Anonymous said...

I tried the "fix" from Microsoft, but when I tried to install it states that the "operation needs elevation"....no clue what this is about... This is the same proble I am having!!! Is there any way to correct this problem? Please advise

Anonymous said...

Additonal comment to: I tried the "fix" from Microsoft, but when I tried to install it states that the "operation needs elevation"....no clue what this is about... This is the same proble I am having!!! Is there any way to correct this problem? Please advise. I have too also tried everything I have found posted but my IE continues to crash.

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sairocks said...

HI it too face the similar problem but i could not find email security option in the option side pls try to help out solve the problem

CJ said...

I am having the same problem with Internet Explorer crashing when I try to send or reply to a message in Outlook Web Access. I downloaded the Microsoft Exchange Server SP2 and the hotfix 924334 from Microsoft but when i run it, I get an "not enough storage to process this command...installation not complete." Any help is greatly appreciated.

Harsha said...

Thank you. this post helped resolve the problem i had on OWA.

sairocks said...

HI i do no find Email-security in option pls try to help me

Poo Ching Loong said...

Hi, Please send private e-mail to me, and include

1) OS you are using
2) Browser + version you are using
3) Exchange server version you are using

You can reach me: poo (at) max-solution.com

shekhar said...

Hi Everyone,

My OS Windows Vista
IE 7
Exchange Service Pack 2

Now, when i open OWA i can't find the Email Security Option.

Also, I want to know that if there is any other solution at the client side other than installing the "Exchange2003-KB911829-v3-x86-ENU" patch provided by you in earlier responses.

This is very critical kindly revert asap.

Best Regards,

Shekhar

sairocks said...

hi i too face the similar problem i do not find the email security option My OS is Vista premium SP1.
Any one try to help us ASAP.

Poo Ching Loong said...

We will strongly recommend you patch your server :)

Workstations/IE side is quite straight forward.

Cheers

Renee said...

I have Windows Vista Home premium, IE7, and am having the outlook web acess problem. When I try to send an email, IE stops responding and then restarts.

I d/led the fix and it stated extraction failed, the requesti operation requires elevation.

So I right clicked the file and selected "run as administrator".

Now it says there is not enough room and will not run it.

Is there any help? This problem I see people have had it for over a year now. Earlier post I saw someone say d/l firefox browser on www.mozilla.com. But is there any other solution?

Frederic B said...

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Anonymous said...

Hello, I'm Gayla,

And I'm having the exact same problem that Renee in one of the more recent posts is having.

I have Windows Vista Home Premium with Internet Explorer 7 and I originally I couldn't get a new message in webmail to appear without the red "x". I went into options, downloaded the security stuff, and new messages were no longer showing the red "x" but if I close the message, Internet Explorer crashes and restarts. I've tried downloading the fix but even when I'm working as the administrator, it comes back with an error stating, "Not enough storage is available to process this command. Installation did not complete." What can I do now?

I've tried Registry Editor to increase IRPStackSize, but I'm still having the same problem. I do have enough space on my hard drive.

Any suggestions? Please help!

Thank you,

- Gayla

Marco said...

Hi,
steps for Exchange 2003 SP2:

1. Install on the Exchange server the : http://support.microsoft.com/kb/911829

2. your clients in IE7 should open OWA, goto Options>E-Mail security

install or re-install the latest version of the S/MIME Control. When the file download dialog appears, choose Open.

Thank you.

- Marco

Anonymous said...

Hi Marco,

Thanks for your response but I'm still running into the same problem after I follow step one:

1. Install on the Exchange server the : http://support.microsoft.com/kb/911829

After I run the download, it says, "Not enough storage is available to process this command. Installation did not complete."

What can I do to get around that? I have plenty of space and the download seems like a relatively small file.

Thank you,

- Gayla

Anonymous said...

Worked like a charm on Exchange 2007's OWA. No need to install any patches, either.

Anonymous said...

I am having the crash problem with IE7 when I send in web access. I have tried the "patches" recommended. At the end of the download, I get error "Invalid Exchange Server Installation." What do I do from here?

Please help!

Smita said...

Hi Poo,

I have IE 7 and Vista as OS. My IE crashes whenever I try to send(reply/fwd/compose new) a mail through my webmail.
After reading this blog, I tried to install http://support.microsoft.com/kb/911829
But, I got error message 'The requested operation requires elevation.'
Can you please help me resolve this issue?

Thanks in advance,
Smita

Siddharth said...

Hi Poo
The MIME re-install helped to remove the X and open the mail but the patch 924334 gives error while installation.
"Not Enough storage avaiable... installtion cannot complete"

I am using Vista Home Edition, IE 7.0006 version

Could you please help. Any help will be highly appreciated.
Thanks in advance!!!

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Sunil Singh said...

Hmmmmm...I also got the error message 'The requested operation requires elevation.'!!

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After searching lots of nonsense responses on other forums - yours actually worked - so thank you!

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For all you who say, great it works, we're all happy for you but,,, what was your problem and which fix worked for you. Great to respond and even better to give useful feedback.

Dusty said...

Worked for me as well! After searching and finding non working solutions, I finally have something I can tell my users. Thank you so much!!

My issue was with Exchange 2003, OWA and IE7. Composing a new message, replying etc...there was a red X in the compose box, although Mozilla worked fine. This fix worked perfectly to take care of OWA and IE7. I can compose in IE again! Thank you again Poo Ching! Keep up the great work.

Rok said...

Worked for me.

Thanks a lot.

dzinehaus said...

genius! absolutely genius! Thank you.

Anonymous said...

While this may be a great help to many, there is a fundamental problem here... IE7 should not be allowed to crash because of a web page problem!

I understand that the fix should be deployed on the server and than we nee to install the mime on the laptop running the IE7. But, if I am just an unsuspecting computer user who is trying to send a message, IE7 should give me an error message rather than crash on me!!!

I have no control over what the IT department does on the server!
So now, if I or someone else using my laptop logs into outlook and tries to send a message, than all the open IE windows crash and we loose the information on these pages.

THIS SHOULD NOT HAPPEN ON ANY WEB PAGE, REGARDLESS OF WHAT ANY SERVER SETTINGS ARE!!!

Now, that said, how do I prevent IE7 from crashing, while waiting for the IT department to update their server... which may never happen.

Thank you.

Anonymous said...

I had this same problem trying to access my company outlook web access email site over vista and ie. I tried both 7 and 8, and downloaded the MIME fix. Nothing worked, I always got the 'red x' and was able to receive and send emails, but not compose them! I gave up on this because I found that mozilla allowed it to work.

Anonymous said...

I re-install the MIME and helped to remove the X but the patch 924334 give me an error:
"Not Enough storage avaiable... installtion cannot complete"


Could you help please?!!!.

Ljubomir said...

I have installed suggested hotfix for Exchange 2003 SP2, stopped IIS manually, allowed installer to stop my BES Blackberry services and MS Information Store, then manually started IIS, Info Store and BES services - on client PC I re-installed M/MIME and all is working fine. Thanks a lot for all suggestions.

HikingStick said...

I have a new Win2008 x64 host running Exchange 2007 SP1. Using IE7 from my client machine (laptop WinXP Pro x64 and IE7), I cannot even get the OWA page to load. If I try via Firefox, I can get the logon page to load, but cannot log on. I will try via IE 6 from a WinXP x86 VM later today. I'm shocked to see that this issue (at least a variant of it) is still around after all this time.

damunoz said...

Hello Poo, i have this problem with my windows SBS 2000 server (Exchange 2000 SP3) and Windows Vista/IE7 clients, unfortunately the kb911929 doesn't work for my exchange server and here in colombia i can't receive answer from microsoft... is there a chance to get the update for the exact version of exchange 2000 server running on windows 2000 server???

Thanks!

Anonymous said...

OWA2000 and Vista problem: Me too, I sent a request to MS, they asked me to pay $$$. I saw some one mentioned a fix, which they got from MS, It is a password protected zip file (I got the patch), and they didn't post the password. So no use. Another Option I got was copying dhtmled.ocx and triedit.dll from any XP machine with IE7 and registering it on Vista (copy to any folder and run regsvr32 in admin mode). I tried it too, but the RED X is still there, I cant use Vista to read mail from OWA2000. If anyone has a better fix, Please let me know too.

Anonymous said...

What you suggest works fine to let you compose a new one or reply to a message. However, after composing it and try to send it, IE7 crashes and my Vista Pro asks me to restart the program.
I think the solution is a patch that should be installed on the WebExchange Server, and I need someone to verify that this is THE solution. ON THE SERVER!!! NOT THE PC! Attempting PC install gives you error.
Please post something if you have the information

Ruchi said...

Hey,
Nice work man..keep it up.

Anonymous said...

Fantastic, this worked for IE8.0 too. cheers

Anonymous said...

Since I doubt my IT department would patch the server for me (since it's working for others), I decided to use the above mentioned "tools > manage add-ons > enable or disable add-on > and under "add-ons that have been used by internet explorer" in the drop down box simply disable "MIME Control Version Class"".

That worked great without needing to patch the server!

I read through most but not all of the comments here so I don't know if anyone else mentioned that they had messed around with encrypted/signed email, but I once got a certificate and sent a few encrypted and signed emails a while back and I suspect that messing around is what's causing this problem since my coworkers aren't having the same problem as I am. I wonder if this is common among those of us having this problem? I'm on XP SP3 by the way and this was a problem for me on IE7 and IE8. All works fine now! Thanks!

Anonymous said...

FANTASTIC! - Problem solved just as you said in your clearly defined steps......NO MORE red cross - BRILIANT!....Thank You!

Anonymous said...

Thanks for the advice! I tried downloading a patch from Microsoft first, but the darn thing wouldn't install properly. I found your solution and it did work like a charm and took no time at all. Wunderbar!

Eric said...

Thank you following this template... Nice blog.... http://www.itemplatez.com

SWORDFISH said...

hi poo.. thanks for the post , its really worked for me

Anonymous said...

Mr. Loong,
This tip solved my problem.

Thanks from Brazil.

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Thanks a lot!

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Ben said...

The Microsoft Fix: Exchange2003-KB924334-v2-x86-ENU.exe did the job! Well done, and keep up the good work! IE does'nt crash annymore while sending an email.

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Just solved same problem on a colleague PC, thankyou!!

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