Tuesday, July 11

SLA - a simplify version

Information Technology nowadays becomes more and more important to an organization. As an example, Email system which is categorize as non-important servers now become critical servers – which will need a 99% uptime. Furthermore, ICT departments are increasingly called upon to deliver consistent service levels, measure performance, and document the value of IT to the business by showing that written service level agreements (SLAs) are being met - anyway, this is what management wants, isn’t it? However, while necessary, day-to-day monitoring and reporting on SLA compliance can deplete the resources of staffs and budgets that are already stretched. With an approach that covers the fundamentals well, your organization can spend less time and money on the methodology and tools - example - Microsoft Operation Manager.

With products expert as well as developer providing management pack, ICT consultants and engineers will have a clear and right direction to attempt problems, in other word, meet SLA. With the latest technology, MOM 2007 is now proudly present in the market, reliably scales across your organization and environment, and includes the Microsoft application and operating system knowledge you need to rapidly resolve your operational problems. Want to know more about MOM? http://www.microsoft.com/MOM

What's new in the release?

  • Proactively manage business critical IT services, including distributed applications, the supporting infrastructure and hardware, and end-user service delivery.
  • Reduce the complexities of managing your IT environment by providing a monitoring solution that is designed with ease of use in mind.
  • Provide a highly reliable infrastructure by leveraging Windows Server and SQL 2005 clustering for high availability and through agents that automatically failover to a secondary management server if connectivity to the primary server is lost.
  • Include management packs with prescriptive knowledge developed by the application and OS development teams at Microsoft and verified in production deployments to improve monitoring, troubleshooting, and problem resolution for more than 50 Microsoft applications and Windows Server components.